Privacy Policy - The LSAT Genie

This privacy notice for LSAT® Genie ("we", "us", or "our") describes how and why we collect, store, use, and share ("process") your information when you use our services (the "Services").

Summary of key points

We collect information you provide directly (account, contact, payment) and information collected automatically (device and usage data, cookies).
We may share data with third-party providers required to operate the site (for example: Stripe, Google, and AWS) and with marketing partners when permitted.
Chat messages are not retained longer than 24 hours after a chat session ends, except for interaction data we keep to analyze and improve the Service.
For questions about this notice contact us at moc.einegtasl@tcatnoc.

1. What information do we collect?

Personal information you provide to us

In short: We collect the personal information you provide when you create an account, subscribe, purchase, sign up for newsletters, interact with chat features, or otherwise communicate with us.

Examples include:

Name and contact details (email, phone)
Account credentials and profile information
Payment and billing information (processed by our payment processor)
Messages and inputs you submit to chat while a session is active

Information collected automatically

In short: We collect device and usage information automatically when you interact with our Services. This includes log data, IP address, browser type, pages visited, and cookie identifiers.

2. How do we use your information?

We use your information to provide and operate the Services, process payments, communicate with you, improve the Services, and for marketing where permitted by law. We also use data for fraud prevention, security, and to comply with legal obligations.

3. Legal bases for processing

Where applicable (for example, users in the EEA/UK), we rely on a legal basis such as consent, contractual necessity, legitimate interests, or compliance with legal obligations to process your personal information.

4. When and with whom do we share your personal information?

In short: We share information with service providers who help us run the site and with marketing partners when you consent or where permitted.

Key categories of third parties we may share with include:

Payment processors (e.g., Stripe) to process transactions
Analytics and advertising providers (e.g., Google Analytics, Google Ads)
Infrastructure and hosting providers (e.g., AWS)
Customer support and communication tools

5. How long do we keep your information?

In short: We retain personal information only as long as necessary to provide the Services, fulfill legal obligations, resolve disputes, and enforce our agreements. Specifically for chat messages: we do not store user chat messages for more than 24 hours after a chat session ends, except for limited aggregated or anonymized interaction records used to analyze and improve the Service.

6. Cookies and tracking

We use cookies and similar technologies to operate the Services and for analytics and marketing. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. International transfers

Our servers and third-party providers may be located in countries other than your country. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States or other countries.

8. How do we keep your information safe?

We implement industry-standard technical measures to protect your information.

9. Children

We do not knowingly collect personal information from children under 18. If you believe we have collected such information, contact us and we will take steps to remove it.

10. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise these rights contact us at moc.einegtasl@tcatnoc.

11. Updates to this notice

We may update this notice from time to time. If we make material changes, we will post the updated policy with a new "Last updated" date.

12. Contact

If you have questions about this notice, contact us at moc.einegtasl@tcatnoc.